Privacy Policy

Last updated: October 1, 2026

Welcome to Freshbet's Privacy Notice

At Freshbet we prioritise discretion, security, and clarity for casual weekend players. This privacy notice explains how we collect and protect your personal information and the choices you control. If you are new to Freshbet, you can begin your experience on our Home page and explore a selection of over 5000 slots, live casino games, and mini-games with ease and low pressure.

We operate under the Curaçao Gaming Control Board licence OGL/2024/1800/1049. Our approach balances regulatory compliance with a premium-feel service: simple onboarding, vigilant protection, and quick transaction processing for deposits and withdrawals.

FAQ

What personal information does Freshbet collect when I register?

Freshbet collects basic identity and contact details at registration, such as your name, email address, date of birth, and phone number. You may be asked for proof of identity or address later to verify age and identity and to comply with regulatory checks.

How does Freshbet use my payment or cryptocurrency information?

Payment and cryptocurrency information is used to process deposits and withdrawals, to verify transactions, and to meet anti-money laundering obligations. Only necessary payment details are stored, and providers that process payments do so under strict contractual safeguards.

Can I request access to my data and have it corrected or deleted?

Yes. You can request access, correction, restriction, or deletion of your personal data. Contact [email protected] with your request; we will verify your identity before responding and will process valid requests within reasonable timeframes.

Does Freshbet share my data with third parties?

Freshbet shares data only when necessary, for example with payment processors, identity verification services, or to comply with legal requests. External providers handle data under contract with obligations to protect it and use it only for specified purposes.

How long does Freshbet retain my personal information?

Retention depends on the purpose. Transaction and identity documents are retained to satisfy licensing and anti-money laundering rules. Other personal data is kept only as long as needed for legal, regulatory, and operational reasons, then securely deleted or anonymised.

What security measures protect my account and data at Freshbet?

Freshbet uses encryption for data in transit and at rest, multi-factor controls for staff access, role-based permissions, and continuous monitoring. Regular audits and security assessments help ensure systems remain resilient and compliant.

What Personal Data We Collect

We collect identity and contact information that you provide when registering, such as your name, email address, date of birth, and contact numbers. Proof of identity or address may be requested to meet anti-money laundering rules and to confirm age and identity. Financial data used for payments may include card details or cryptocurrency wallet information when you use Bitcoin, Ethereum, Litecoin, or Tether.

Technical and usage data is collected automatically. This includes IP addresses, device identifiers, browser details, session metrics, and gameplay history. These details help us maintain platform integrity, personalise your experience, and detect unusual activity.

Third-party and Regulatory Data

We may receive verification data from trusted providers and record checks required by law. All third-party disclosures are limited, controlled, and made to fulfil legal responsibilities or to ensure the safety of our gaming environment.

How We Use Your Data

Your data enables core platform functions: account creation, secure deposits and withdrawals, identity verification, and customer service support. We use payment data to process transactions and to comply with regulatory checks. Our operations team uses aggregated behavioural data to improve game recommendations and the VIP programme for long-time players.

We use analytics to monitor system performance and to optimise features across our futuristic themed offering. Marketing communications, such as offers related to the welcome package of up to £1,200 + 200 Free Spins, are sent under lawful bases and with permission where required. You can opt out at any time.

How and When We Share Information

We do not sell your personal information. Data sharing occurs only when necessary: with payment processors to complete transactions, with identity verification partners, or when required by law. Providers that process data on our behalf operate under contractual terms that limit use and enforce strong security controls.

We disclose information to comply with investigations, to prevent fraud, and to respond to lawful requests from regulators or law-enforcement agencies. Any disclosure follows a strict legal review and is limited to the minimum information required.

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Security Measures and Data Retention

Freshbet employs encryption for data in transit and at rest, robust authentication for staff access, and continuous monitoring to defend against threats. Our systems are designed for resilience and to protect player anonymity where applicable. Regular audits validate our controls and compliance stance.

We retain data only as long as necessary. Transaction records, identity checks, and other regulatory documents are stored to meet licensing and anti-money laundering obligations. Personal data no longer required for legal or legitimate business purposes is securely deleted or anonymised.

Your Rights and How to Exercise Them

You have the right to access your personal data, correct inaccuracies, request restriction of processing, or request erasure in certain circumstances. Where applicable, you can request data portability. To exercise any right, contact our support team at [email protected]. We verify requests to protect your privacy and respond within reasonable timeframes.

If you object to legitimate-interest processing or want to limit marketing contacts, we provide simple mechanisms to manage your preferences. We also offer clear procedures for lodging complaints; if a matter remains unresolved, you may contact the appropriate supervisory authority in your jurisdiction.

Cookies, Tracking and Automated Decisions

We use cookies and tracking technologies for essential site functionality, analytics, and to personalise your experience. You can control cookie preferences via your browser and through available settings. Aggregated and anonymised analytics help us improve game offerings from providers like Betsoft, NetEnt, Pragmatic Play, and Evolution Gaming.

Automated systems may assess play patterns to detect fraud or to promote safer play. Any significant automated decision that affects your account will be subject to review and human oversight on request.

Contact and Governance

If you have questions, or to exercise data rights, reach out to [email protected]. Our governance combines privacy-aware teams and routine audits aligned with the Curaçao licence requirements. Freshbet is committed to transparent, secure handling of your personal information so you can enjoy casual play with confidence.